In any job, clear communication is your greatest asset. In a customer service role even more so. Remember the fire saga? Communication was appalling. No-one thought to inform the client, me, that the job would be delayed. The company involved never bothered to give me all the information. On day 2 of trying to get … Continue reading Communication is key
I have worked in customer service roles all my working life. We all do, really, when you think about it. All jobs and careers have customers. They might be your patients, constituents, shoppers, householders, pupils. They’re all customers, or clients, and you have to keep them satisfied, or they don’t come back. We live in … Continue reading Customer Service is easy.
Today is a busy day. I have workmen in the house fixing a ceiling, replacing window panes, and replacing the dining room fire. So I’m stuck at home. What better opportunity to work on the website and focus on website visitors. My website is not particularly well visited, and my first goal is to have … Continue reading Busy day, working on website visitors.
Today South Wales is being lashed by Storm Callum. The sensible thing to do would have been to stay at home. All across the local area rivers have burst their banks and some people have had to leave their homes. Roads have been closed, trains cancelled, and bridges overwhelmed. Police and all other advice is … Continue reading Storm Callum
I’m having a book sale. My novels are going through a sequence of work that includes reformatting and new cover designs. So, I have a box of the old cover designs and once the work is complete they won’t be current. A sale is in order. I’ve updated the descriptions, double checked stock quantities and … Continue reading Book Sale
When working with images, photographs, any visual art, the most obvious saleable products are probably canvases and greeting cards, posters, or framed prints. I’ve had some small canvases available for sale in my favourite beach restaurant for a while now. They attract comments and people seem to like them. But without any indication they might … Continue reading Canvases and Greeting Cards
Today’s task is to improve the overall search-ability for the website. It’s a behind the scenes thing that helps Google, and others to find your website more easily. So, today I will be working on SEO, focusing on the products in the shop. I use Yoast – SEO plugin for wordpress, the free version. You … Continue reading Working on SEO
In most areas of your life you manage your expectations and respond to any given situation accordingly. You do this for yourself, adjusting to clues around you. If you are a parent, guardian, or responsible for another person, you help manage their expectations too. It’ll happen in every part of your life without you realising … Continue reading Manage your expectations
Over this weekend I have been preparing images for some new greeting card designs. I made sure to include some previous designs that were popular, and sold out, too. It wasn’t easy to choose the images. But they are with the printer and I now wait for the cards to arrive. When they do I’ll … Continue reading New Greeting Card Designs
As it was Wednesday yesterday, I took my usual stroll along the beach as the sun set over Swansea. I love the magic of a beach sunset. Wandering along the sand, camera clutched and ready, I almost bumped into someone walking the opposite way. Of course I wasn’t looking where I was going. The tide … Continue reading Beach sunset, and a celebrity