Making a mess

In life, things change all the time, and how we deal with that is so important. Change can be unsettling, but it can also be vibrant and exhilarating. It also often involves making a mess. Right now, we are stripping the wallpaper from the dining room, and it’s making a mess. It’s ugly, feels cold, … Continue reading Making a mess

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Communication is key

In any job, clear communication is your greatest asset. In a customer service role even more so. Remember the fire saga? Communication was appalling. No-one thought to inform the client, me, that the job would be delayed. The company involved never bothered to give me all the information. On day 2 of trying to get … Continue reading Communication is key

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Customer Service is easy.

I have worked in customer service roles all my working life. We all do, really, when you think about it. All jobs and careers have customers. They might be your patients, constituents, shoppers, householders, pupils. They’re all customers, or clients, and you have to keep them satisfied, or they don’t come back. We live in … Continue reading Customer Service is easy.

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Storm Callum

Today South Wales is being lashed by Storm Callum. The sensible thing to do would have been to stay at home. All across the local area rivers have burst their banks and some people have had to leave their homes. Roads have been closed, trains cancelled, and bridges overwhelmed. Police and all other advice is … Continue reading Storm Callum

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