In any job, clear communication is your greatest asset. In a customer service role even more so.
Remember the fire saga?
Communication was appalling. No-one thought to inform the client, me, that the job would be delayed. The company involved never bothered to give me all the information.
On day 2 of trying to get the dining room fire replaced, the fire is going in but I won’t be able to use it. They’ll fit the fire today but then an electrician needs to come and do the wiring. Another day messing about, stuck indoors.
But the fire has a plug on it… Well, yes, but I’m meant to cut that off so you can’t use it… Raises an eyebrow. OK, I can leave it on. But it’s because the landlord has had people take the fires when they move out…
Raises eyebrow even further.
I’ll leave the plug on then… Yes, you will. Not that the lead reaches the closest socket. But I could run the fire if I need to.
It’s now a week later, and no word from the electrician. They’re due tomorrow morning. We will see.
This is a rented property, and the fire replacement is at the landlord’s insistence. I didn’t ask for it, I didn’t want it. It’s messed up the wall, and the carpet. So I’m going to have to redecorate, and probably replace the carpet in the dining room.
As it is, silver linings, taking a deep breath, the new fire looks nice, and the room needed redecorating at some point.
I have had a few jobs over the years, and in almost all, communication has been what has let us down. It’s also what makes us great. If you talk to your clients, managers, employees, really talk to them, in clear and plain language, then you get those wonderful moments. The moments when a smile and a thank you happens.
I’ve been talking about work, but it applies to all aspects of life. Sit your teenagers down and chat. Make time to converse with your parents, friends, neighbours. How much easier would it be to have a conversation instead of banging on the walls when someone’s music is too loud?
Communication is key, always.