When the website asks for updates, I tend to just do them. It asks all the time, usually plug ins and themes, but this time it was a whole wordpress update! I just installed it, and wow, Wordpress 5, that’s different…
,Sometimes things break down, or go wrong, and often these can be fixed. But knowing when to quit is also an important skill. It’s important to assess the problem, see if you can work out what is wrong, and then decide if it is worth the time and effort, or cost, to fix it. The … Continue reading Knowing when to quit.
This has been popping up on Facebook again recently. I’m not sure of the provenance or accuracy of the image. On the surface it’s sexist tripe and to be ridiculed. But actually, if you look deeper it’s sound advice. No, wait, hear me out. Take the blatant historical attitude towards women out, and pretend it’s … Continue reading Sexist tripe, or sound advice?
In life, things change all the time, and how we deal with that is so important. Change can be unsettling, but it can also be vibrant and exhilarating. It also often involves making a mess. Right now, we are stripping the wallpaper from the dining room, and it’s making a mess. It’s ugly, feels cold, … Continue reading Making a mess
In any job, clear communication is your greatest asset. In a customer service role even more so. Remember the fire saga? Communication was appalling. No-one thought to inform the client, me, that the job would be delayed. The company involved never bothered to give me all the information. On day 2 of trying to get … Continue reading Communication is key
I have worked in customer service roles all my working life. We all do, really, when you think about it. All jobs and careers have customers. They might be your patients, constituents, shoppers, householders, pupils. They’re all customers, or clients, and you have to keep them satisfied, or they don’t come back. We live in … Continue reading Customer Service is easy.
In most areas of your life you manage your expectations and respond to any given situation accordingly. You do this for yourself, adjusting to clues around you. If you are a parent, guardian, or responsible for another person, you help manage their expectations too. It’ll happen in every part of your life without you realising … Continue reading Manage your expectations
Some days it just takes a little appreciation to make the whole day feel brighter. It can be a cold, wet, grey, day when you haven’t seen the sun at all. But when you feel you’ve done a good job with something, it really helps brighten your view. A few words, sincerely offered, can make … Continue reading Appreciation